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Shipping and Delivery Issues

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  • International shipping issues (customs delays, extra fees, restrictions).
  • Client needs expedited shipping after submitting order.
  • Client’s delivery address was entered incorrectly.
  • Photobook is lost in transit.
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Technical Issues

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  • Client is unable to access the photobook creation platform.
  • Client’s progress is lost during upload or editing.
  • Client’s upload link is expired.
  • Client is unable to upload photos.
  • Primary Client has not received their Photobook upload link.
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Photobook Orders and Production Issues

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  • Client would like to order multiple photobooks.
  • Secondary Travellers/Clients would like to order a photobook.
  • Client is unable to meet the 40 photo threshold.
  • Client’s order was canceled unexpectedly.
  • Photobook is printed with missing pages or duplicated images.
  • Photobook production is delayed.
  • Client wants to make changes after submission.
  • Client has not received their Photobook and it’s been 30 days or more since submission.
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Customer Experience and Satisfaction

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  • Client wants a refund or compensation due to dissatisfaction.
  • Client expected a different photobook size or format.
  • Photobook colors appear faded or different from digital preview.
  • Client is unhappy with photobook design/layout.
  • Delivered Photobook is incorrect (error on cover page, error in photo upload).
  • Client has received someone else’s photobook.
  • Quality of photos in Photobook are not satisfactory.
  • Photobook has arrived damaged.
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Technical Issues

Issues related to the photobook software platform

  • Client is unable to access the photobook creation platform.
  • Client’s progress is lost during upload or editing.
  • Client’s upload link is expired.
  • Client is unable to upload photos.
  • Primary Client has not received their Photobook upload link.
About Us

photobook.ai uses AI to automatically create photobooks and other printable products.  We provide white-labelled app-to-print native apps and progressive web-apps.  Our white-label platforms run globally in over 20 markets, doing thousands of orders each day.

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