Skip to content
  • Native App
  • Web App
  • Partners
    • Case Study: Baby Elegance
    • Brands
    • Retailers
    • Printers (PSPs)
  • About Us
    • Customers
    • Brand
    • Dashboard
    • Join
  • Blog
Menu
  • Native App
  • Web App
  • Partners
    • Case Study: Baby Elegance
    • Brands
    • Retailers
    • Printers (PSPs)
  • About Us
    • Customers
    • Brand
    • Dashboard
    • Join
  • Blog
betterdocs-category-icon

Shipping and Delivery Issues

4
  • International shipping issues (customs delays, extra fees, restrictions).
  • Client needs expedited shipping after submitting order.
  • Client’s delivery address was entered incorrectly.
  • Photobook is lost in transit.
betterdocs-category-icon

Technical Issues

5
  • Client is unable to access the photobook creation platform.
  • Client’s progress is lost during upload or editing.
  • Client’s upload link is expired.
  • Client is unable to upload photos.
  • Primary Client has not received their Photobook upload link.
betterdocs-category-icon

Photobook Orders and Production Issues

8
  • Client would like to order multiple photobooks.
  • Secondary Travellers/Clients would like to order a photobook.
  • Client is unable to meet the 40 photo threshold.
  • Client’s order was canceled unexpectedly.
  • Photobook is printed with missing pages or duplicated images.
  • Photobook production is delayed.
  • Client wants to make changes after submission.
  • Client has not received their Photobook and it’s been 30 days or more since submission.
betterdocs-category-icon

Customer Experience and Satisfaction

8
  • Client wants a refund or compensation due to dissatisfaction.
  • Client expected a different photobook size or format.
  • Photobook colors appear faded or different from digital preview.
  • Client is unhappy with photobook design/layout.
  • Delivered Photobook is incorrect (error on cover page, error in photo upload).
  • Client has received someone else’s photobook.
  • Quality of photos in Photobook are not satisfactory.
  • Photobook has arrived damaged.
View Categories
  • faq
  • Client Resources KB
  • Rewards Campaign CS Team Resources

Photobook Orders and Production Issues

Issues occurring AFTER client has Ordered the book, but before they received it.

  • Client would like to order multiple photobooks.
  • Secondary Travellers/Clients would like to order a photobook.
  • Client is unable to meet the 40 photo threshold.
  • Client’s order was canceled unexpectedly.
  • Photobook is printed with missing pages or duplicated images.
  • Photobook production is delayed.
  • Client wants to make changes after submission.
  • Client has not received their Photobook and it’s been 30 days or more since submission.
About Us

photobook.ai uses AI to automatically create photobooks and other printable products.  We provide white-labelled app-to-print native apps and progressive web-apps.  Our white-label platforms run globally in over 20 markets, doing thousands of orders each day.

Navigation
Menu
  • AI Photobook Online Web App
    • More about the Rewards Photobook-as-a-Service Platform
    • AI Photobook Online Designer
    • 4 types of businesses winning with our Photobook online API
  • Mobile AI Photo Print White Label App
    • Home- Photobook Print Customization White Label Software
  • Customers
    • Printers (PSPs)
    • Web to Print businesses
    • Brands and marketing teams
    • Brick and mortar photo retailers
  • Announcements
  • Data Protection Statement
  • Terms of Service
  • Privacy Policy
  • Contact us
Let's stay in touch

© 2024 photobook.ai

Scroll to top