Ask client to check their Spam filter
Check the campaign spreadsheet that the email is correct
Check Brevo to see if this email was undeliverable
Escalate to PBAI (kensington@support.photobook.ai) with the email in question and from which campaign name.
Answers #
You should receive an invite via email from photobooks@kensington.com Do check your spam or junk folder. If you still can’t find it, write to us at inquiries@clientprograms.kensingtontours.co
