Ideally get a photo of the damage (so that Germany can present this to DHL and perhaps claim from insurance)
Escalate to PBAI:
We manually resubmit these orders at no extra cost (this is very rare)
Answers #
We are so sorry that this happened. We understand how disappointing it can be to receive a damaged photobook after waiting for it in the mail. Whilst this is incredibly rare, delivery mishaps do occur. Please get in touch and we will be sure to have your photobook re-printed and sent to you as quickly as possible. It will be most appreciated if you also send photos of the damaged parts to help our partners improve their processes.
