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Kensington Memory Book FAQ

17
  • Photobook Software
    • Can I download a PDF of the photobook?
    • Can I still make some changes after submitting photos for my photobook?
    • The link in my photobook invite email is broken. I clicked it and it leads no where.
    • Help! My computer powered down/restarted unexpectedly midway through my project and I did not save my work. Do I really have to start all over again?
    • I tried to start making my photobook, but I get a webpage saying that my offer has expired. Can you extend the offer? I need more time to create my photobook.
    • I have problems uploading my photos for my photobook
    • My destination expert tells me I am entitled to a free photobook, but I have not received anything?
  • Orders and Shipping
    • The photos printed in my photobook seem darker and not as vivid as my photos from my computer/phone
    • Help! The photobook I received is not mine.
    • I received a damaged photobook
    • I need to urgently receive my photobook as soon as possible. Can I pay for express delivery?
    • My delivery address is wrong, how do I change it? (I have submitted my order)
    • How do I order multiple copies of the photobook for my traveling companions?
    • How can my travel buddies also order a photobook with their own photos?
    • Can I still complete my Photobook order with less than 40 photos?
    • There is a problem with my photobook. There are missing / repeated / blank / blur / black pages or the Titles are wrong on the cover.
    • I have submitted my photos to my photobook more than 30 days ago, and I have not received my photobook.
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  • Kensington End User FAQ

I tried to start making my photobook, but I get a webpage saying that my offer has expired. Can you extend the offer? I need more time to create my photobook.

I tried to start making my photobook, but I get a webpage saying that my offer has expired. Can you extend the offer? I need more time to create my photobook.

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Help! My computer powered down/restarted unexpectedly midway through my project and I did not save my work. Do I really have to start all over again?I have problems uploading my photos for my photobook
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Last update: March 25, 2025
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