Shipping and Delivery Issues 4 International shipping issues (customs delays, extra fees, restrictions). Client needs expedited shipping after submitting order. Client’s delivery address was entered incorrectly. Photobook is lost in transit.
Technical Issues 5 Client is unable to access the photobook creation platform. Client’s progress is lost during upload or editing. Client’s upload link is expired. Client is unable to upload photos. Primary Client has not received their Photobook upload link.
Photobook Orders and Production Issues 8 Client would like to order multiple photobooks. Secondary Travellers/Clients would like to order a photobook. Client is unable to meet the 40 photo threshold. Client’s order was canceled unexpectedly. Photobook is printed with missing pages or duplicated images. Photobook production is delayed. Client wants to make changes after submission. Client has not received their Photobook and it’s been 30 days or more since submission.
Customer Experience and Satisfaction 8 Client wants a refund or compensation due to dissatisfaction. Client expected a different photobook size or format. Photobook colors appear faded or different from digital preview. Client is unhappy with photobook design/layout. Delivered Photobook is incorrect (error on cover page, error in photo upload). Client has received someone else’s photobook. Quality of photos in Photobook are not satisfactory. Photobook has arrived damaged.