If this is reported quickly, we might still be able to stop the order from being wrongly labelled and handed over to DHL (which will incur an undeliverability and return-to-sender fee) And since this is coming from Germany, its costly for everyone. It takes about 3-4 business days for an order to be manufactured.
So escalate this to kensington@support.photobook.ai asap with the right address and the order ID or email of the client and we will try to catch it quickly.
Answers
For your convenience, we have pre-filled your photobook order delivery details with the address you have provided to us at Kensington Tours. If this is not the place you want to receive your photobook at, you may edit it by clicking on the pen icon on the top right corner of the address label during the photobook submission process.
If you have submitted your photobook order with a wrong address, please write to us immediately to catch the package before it gets shipped from the photobook production facility.
