Are the photos HEIC (we can’t yet support HEIC, which comes from some iPhones) Are they actually local on the computer, or are they actually in iCloud/OneDrive/Dropbox/Google Drive but “appears” to be local? If they are in the cloud, use the cloud service to download the photos to their PC/Mac local storage, then try uploading again Escalate to PBAI (kensington@support.photobook.ai) with the projectURL and email
Answers #
We support JPG, JPEG, PNG and BMP image files. If you are uploading photos from your iPhone, they are likely in HEIC format. Unfortunately this is a proprietary format by Apple and not currently support in our photobook creation platform. Please convert these files to JPEG format (with a file extension of “.jpg” or “.jpeg”)
