Escalate to PBAI:
We manually resubmit these orders at no extra cost (never had this issue before
Answers #
Our photobook fulfillment partners deliver over a million orders each month, and this is incredibly rare. If you have received a photobook that does not belong to you, please take a photo of the cover and email it to kensington@photobook.ai We will work with you to ensure the correct order is printed and shipped to you at no charge. Please make sure to destroy the incorrect photobook immediately.
